ICLN IS A SOCIAL MEDIA MANAGEMENT AGENCY
Your Answer to Social Media & Community Management
ICLN is always on. Global. Any language. Across all channels.
COMMUNITY MANAGEMENT
GET ICLN'S BRAND-ALIGNED INTERACTION TO ENGAGE YOUR COMMUNITY
Our international community managers work as an extension of your team to promote your brand. To build, scale, and engage an authentic community online, every time you mention it, we embody your company’s ethos and values.
SOCIAL MEDIA STRATEGY
SOCIAL MEDIA AUDIENCE GROWTH WITH BUSINESS STRATEGISTS
Place your comprehensive social media strategy in our hands, along with the creation and management of your content. Our information goes beyond „best practices“ and is applicable to your particular business.
Channels Supported
SOCIAL MEDIA MODERATION
AROUND-THE-CLOCK GLOBAL CUSTOMER CARE WILL PROTECT YOUR BRAND'S REPUTATION
Your cross-platform customer inquiries, mentions, and crisis situations are handled, tracked, and escalated with care by ICLN’s international team of specialists working in more than 15 languages, 24/7 365 days a year.
Why would you outsource customer service?
- Save resources, time, and energy.
- Assure prompt SLA
- Maintain resources for emergency situations and brand threats.
- Uphold a secure environment for your community.
SOCIAL LISTENING
ADVANCE MARKET TRENDS WITH ICLN'S CUSTOMER INSIGHTS
Our teams will track, analyze, and report what is being said about your brand without you having to lift a finger by integrating specially chosen social listening software that is specific to your business needs. We have you covered for everything from dark social to online reviews.