Why choose ICLN?
Consider us an augmentation of your A-team, infusing vitality into your online community round-the-clock, every day of the year.
SOLUTIONS
With over a decade of experience and ongoing growth, our Community Management and Social Media Strategy services stand out for their unparalleled responsiveness, expertise, and scalability.
The utmost priority for us is ensuring the well-being and security of your brand and community.
Boasting a workforce of over 50 professionals spanning the globe, ICLN holds the mantle as the premier global authority in social media community management and digital customer support. Operating nonstop for 3 consecutive years, our multilingual content and community experts are accessible 24/7, 365 days a year. They effectively oversee, moderate, track, and assess countless social media dialogues and content items daily. This committed effort extends to major enterprise brands and their global communities.
Effortless integration of software, meticulously tailored to align with your business requirements.
We are platform-neutral and fully prepared to operate within your technological framework. ICLN specialists possess proficiency in all major social media management systems, which encompass:
Social channel platforms
Social channel platforms
Increase your response time
Our worldwide strategists become an integral part of your team, contributing their expert insights to your brand. This assists in relieving the burden on your internal team while ensuring prompt support tailored to the specific pace of your online channels. They undertake moderation, engagement, and escalation as per your social care guidelines.
Grow your social audience
We meticulously monitor, analyze, and engage with discussions across all your social platforms, employing a comprehensive social listening and reporting methodology. Our approach unveils not only what’s directly communicated to your brand but also broader discussions about your brand. This provides invaluable insights for refining your customer care strategy, unearthing potential leads and previously untapped audiences.
Increase online sales
ICLN aids in fostering finely-tuned, optimized brand awareness tailored to your specific audience. We achieve direct return on investment (ROI) by seamlessly melding your paid and organic social media strategies. This involves refining and perfecting your brand voice and identifying precisely targeted consumer segments.
Protect your brand reputation
Our tailored review management and crisis moderation solutions combine human expertise with comprehensive technology to oversee, interact, and escalate mentions and reviews across all platforms. These solutions are specifically tailored to different industries. Our integrated dashboards display your local, regional, and global outcomes at any given moment, providing you with constant reassurance about the safeguarding of your brand.
Readly to talk?
Book a Meeting
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.
I hit submit. What happens now?
- Expect to hear from our growth team in 24 hours.
- We’ll book a discovery call to identify your brand’s online business challenges.
- Once partnered, our team begins our 4-step onboarding process to build a custom program addressed to your specific needs.
Connect with our team using the form below,
or give us a call at 1-800-710-2713.