Social Media Moderation Services
Leverage the potential of Social Media Moderation through ICLN’s comprehensive, globally integrated coverage, and protective services.
A crisis can emerge unexpectedly; are you prepared?
Crisis situations can arise unexpectedly, often leaving a lasting impact on a company’s sales. A single negative tweet or a viral TikTok video can affect revenue for months. As a world leader in community management, ICLN provides a range of international moderation services tailored to crisis situations, whether they are localized or global. With our support, your team won’t be alone in managing such situations. Rest assured that your community is well taken care of, and your brand’s image, voice, and reputation are safeguarded 24/7.
The ways in which our moderation team safeguards your brand
- Feel assured that your brand is continuously protected worldwide, every day of the year. Our global team operates during weekends, evenings, holidays, and even during high-traffic or crisis situations — ensuring comprehensive coverage for your needs.
- Gain access to support in over 15 languages across various social and digital platforms.
- Expand your online communication in alignment with your company's growth.
- Establish robust service level agreements (SLAs) with prompt responses and communication aligned with your values.
Social Media Moderation FAQ
What exactly does the scope of social media moderation services encompass?
ICLN’s social media moderation services encompass a range of offerings, which can comprise tasks such as video/photo moderation, text moderation, contest moderation, and scripted engagement. We will customize a solution to precisely match your requirements.
Which social platforms can ICLN oversee in terms of moderation, and what is the potential volume?
There is no set restriction. ICLN offers community management assistance across a majority of social platforms, encompassing Twitter, Facebook, Instagram, Pinterest, and numerous others. We extend social media moderation services to global corporations and diverse business entities. As an instance, we manage moderation for 19 brands under Smucker’s, spanning 53 social channels. Our responsibilities entail monitoring, categorizing, and responding to a considerable number of user-generated content pieces on a daily basis.
How do you manage social crisis?
Having a crisis plan is integral to a modern business strategy in the realm of social media. Unforeseen crises can arise at any moment, making it crucial to have a well-defined plan ready. ICLN formulates such action plans for your brand and takes proactive steps to prevent crises by maintaining continuous community management efforts.
How do you price your social media moderation services?
Our pricing structure takes into account various factors:
- The volume of content requiring management by ICLN.
- The desired service level agreements (SLA).
- The range of channels that ICLN needs to oversee.
- Whether responses are standardized or tailored to specific situations.
- Whether publishing and scheduling services are required.
- Your overall objectives.
As you can observe, addressing these questions necessitates a conversation. To initiate the process, kindly complete the form on this page, and we can commence the discussion!